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At the heart of CHCS Services, Inc. is our Customer Contact Center, operating around the clock, 365 days per year. Over 100 highly trained customer service representatives handle over 4,000 calls a day in as many as 11 languages. Calls, emails and faxes range from pre-admission inquiries, policyholder questions and claims assistance to benefits authorization and travel assistance needs. Medical questions are forwarded to our staff of over 50 registered nurses, who are specially trained to speed resolution of any medically related issues. CHCS Services operates fully customized toll-free telephone lines with all incoming calls answered using the name of the insurer or any other salutation the client specifies.
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© 2008 CHCS Services, Inc.